Refunds are processed after the returned product has been received and approved. The time it takes for the money to reach your account depends on the payment method and payment provider.

If you purchased the product from a retailer, please contact the retailer for information about your refund.

If you purchased the product directly from Axkid, please follow the return instructions on our website or contact Axkid Customer Service for assistance.

If you purchased the product from a retailer, please contact the retailer directly. Their own return policy will apply.

Read more about returns and right of withdrawal.

If you purchased your product directly from Axkid, you have 14 days from the day you receive your order to return it.

We also offer an extended 365-day return period, provided that the product is unused and the original packaging has not been opened.

If you purchased your product from a retailer, the retailer’s own return policy applies.

Read our full Terms & Conditions

At Axkid, we currently do not offer direct product exchanges. If you would like a different product, you can return your item and place a new order for the product you prefer.


If you purchased the product directly from Axkid, please follow the return instructions and submit a return request within the applicable return period. Once the return is processed, you can place a new order on our website.


If the product was purchased from a retailer, exchanges and returns are handled according to the retailer’s own policy. In that case, please contact the store where you made the purchase.


You can read more about our return terms here.