Sorry to hear you’re having trouble with your car seat. All claims need to be handled where you purchased your car seat to make the claim process as easy and efficient as possible.

We recommend to bring your receipt, along with pictures/videos of the problem, the car seat-ID (six digits on the back of the car seat, white label under the zipper) and a description of the problem to your retailer. If you bought the product thru our webpage or you can´t get in contact with your retailer then please reach out to us with the above information and we will help you.

Retailers »

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Yes, you can buy tether straps from www.axkid.com » and our retailers »

Yes, you can! You can find the instructions on how to remove and fitting the covers step by step in our manuals which you find here »

The seat cover can be washed in a washing machine at 30º C on the “Gentle Cycle” programme. Do not put the cover in a dryer as this can damage the cover and the padding may separate from the fabric.

Absolutely, you can wash it in a 30-degree program on a gentle setting. Do not tumble dry.

The harness can be removed and cleaned, but not in a washing machine. What you can do is remove the harness and wash it by hand with a damp cloth and an unscented soap. The other plastic components of the car seat can be cleaned by hand as well. Important to note however is that you should not use any cleaning products containing solvents since these can have a negative impact on the plastic and thus the safety of the car seat.

Yes, we have an adapter for Axkid Babyfix », which is compatible with Maxi Cosi. First, you need a Maxi Cosi/standard adapter that is compatible with your stroller and then our adapter on top of it, connecting adapter with adapter.

You can use the baby cushion for as long as you/your child wants and enjoys it. However, we recommend removing it when the child grows taller to free up space in the car seat so that your child can travel rear-facing for as long as possible.

To provide your child with the best protection, the child’s ears shall be below the headrest upper edge. For Axkid Minikid, Axkid Rekid and Axkid Modukid, we recommend always using the unique headrest feature that makes the seat adapt to the child’s length and size. When unlocked, the car seat grows with your child and adjusts itself every time you use the seat. For Axkid Move and other seats in our product range we recommend checking regularly that the headrest is in correct position in relation to your child. Take a look at the instructions manual of your car seat for more information. For Axkid One we have added 2 stripes on the headrest that should be in the eye height of the child.

It should be so tight that you can get maximum 2 fingers between the child’s body and the harness. We recommend that you remove any type of thick clothing since it is important that the harness is as close to the child’s body as possible. To keep the child warm during the car ride you can place a blanket or something similar on top of the harness without interfering with the safety of the child.
For more instructions on how to prepare and fasten your child in the car seat, please follow this link https://www.youtube.com/watch?v=e1oSJTT4g5k

It is important that the headrest and belt is correctly adjusted in same height as the shoulder. If the belt is too low the belt will press the child´s back down in a accident. If the belt is to high the child could come loose or in case of an accident the belt could run over the neck instead of over the chest bone.

Se below picture for correct height.

All our chairs are built by a lot of carefully chosen parts and we are more than happy to help you find yours.

Contact Axkid for spare parts »

If you require help with installation it is best to contact one of our distributors that can help you out.

Contact our retailers for spare parts »

Yes, that’s fine, as long as you regularly check that the headrest is in the correct position in relation to your child. However, we do recommend not making a habit of locking the headrest “just because”, since the protection in case of a collision comes from having the harness correctly fastened – not from having the headrest lever set on “Lock”. The headrest brake is mainly used when the child is very small or when traveling with an empty car seat.

When buying an Axkid Minikid the Baby cushion, Tether straps, and the Axkid Side Impact Protection (ASIP) are always included.
When buying an Axkid Move the Axkid Side Impact Protection (ASIP) and Tether straps for the car seat are always included.
When buying an Axkid Rekid the Tether straps are always included.

A rear-facing car seat with belt attachment can be used until the child weighs about 25 kilos. The seat is outgrown when the child’s head is sticking up by a third over the edge, roughly on eye-level of the child, or when the car seat’s recommended weight limit has been passed.
When the child has outgrown the car seat replace it with a booster seat and eventually a booster cushion. Both physicians and researchers recommend that children should use a booster seat or booster cushion until they are approximately 10-12 years old.

This information can be found underneath the car seat, there are two clocks stamped into the plastic, which show which year and month the car seat was produced.

The manual is always included when buying your Axkid car seat.

Baby car seat: The manual is inside the baby car seat when buying.
Car seat: Underneath the car seat.
Booster seat: Inside the back of the seat.
Booster cushion: The manual is in the plastic bag when buying.

If the manual is misplaced, you can always find it as a PDF here »