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Car fit guarantee on every model
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Free deliveries over £50*
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Price Match Promise
Questions about Claims & warranty
If your car seat was purchased from a retailer, please contact the retailer first.
To help them assess the issue, send your receipt, pictures or videos of the problem, the car seat ID number and a short description of what has happened.
If you bought the car seat directly from Axkid, or if you cannot get in touch with the retailer, please contact us and send the same information.
After a car accident, it is crucial to assess whether the car seat is still safe to use. A car seat should always be replaced if any of the following conditions are met:
- Activation of airbags or other safety systems: If any of the built-in safety systems have been activated or deployed during the accident.
- Interior damage to the car: If there are visible damages inside the car caused by the collision.
- Collision with larger animals: If the car seat has been involved in a collision with a larger animal.
- Repair costs exceeding £3,000/EUR 3,500 : If the costs to repair damages related to the collision exceed £3,000 GBP.
If any of the above conditions are met we recommend getting in contact with your insurance company. The conditions above are an international recommendation developed by a national expert group for child safety in cars, SIS/TK 242. The group includes representatives from child car seat and car manufacturers with subcontractors, consumer organisations, test institutes, traffic researchers, and insurance companies.
Still have questions?
Our support team is here to help you with any additional questions or concerns.
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