Sorry to hear you’re having trouble with your car seat. All claims need to be handled where you purchased your car seat to make the claim process as easy and efficient as possible.

We recommend to bring your receipt, along with pictures/videos of the problem, the car seat-ID (six digits on the back of the car seat, white label under the zipper) and a description of the problem to your retailer. If you bought the product thru our webpage or you can´t get in contact with your retailer then please reach out to us with the above information and we will help you.

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A car seat does not always need to be replaced after a minor accident. According to the Swedish recommendations for child car seat lifespan and crash exposure, the car seat should be replaced if any of the following applies:

• an airbag or another vehicle safety system was activated
• the vehicle sustained interior damage as a result of the accident
• the vehicle collided with a large animal
• the repair cost for the vehicle exceeds SEK 35,000 as a result of the accident

If you are unsure whether your car seat should be replaced, please contact Axkid Customer Service or your retailer for guidance.

Read the full Swedish recommendations on child car seat lifespan and replacement after a crash.