Refunds are processed after the returned product has been received and approved. The time it takes for the money to reach your account depends on the payment method and payment provider.

If you purchased the product from a retailer, please contact the retailer for information about your refund.

First, check the tracking link in your shipping confirmation email for the latest delivery status.

If the tracking has not been updated or the order appears delayed, please contact the shipping provider or Axkid Customer Service.

If you purchased the product from a retailer, please contact the retailer directly.

Delivery time depends on your destination and the shipping option available for your order.

The estimated delivery time for your market is shown during checkout and in the current shipping information.


Read more about shipping and delivery here:

Once your order has been shipped, you will receive a shipping confirmation email with a tracking link. You can use this link to follow your delivery and see the latest status of your shipment.


If you have not received your tracking information, please check your spam or junk folder. If you still cannot find it, you can contact the Axkid support team for assistance.


Read more about shipping and deliveries



If the product was purchased from a retailer, tracking details will be provided by the store or shipping provider handling your order.

Available shipping methods and costs are shown at checkout based on your delivery country.

Shipping options, delivery times and free-shipping thresholds may vary between markets.

View current shipping information.

If you need to change your delivery address after placing an order, please contact the Axkid customer support team as soon as possible. Changes to an order may be possible before it has been processed or shipped, but they are subject to approval and cannot be guaranteed.


If the order has already been dispatched, it may no longer be possible to update the delivery address. In that case, you may need to contact the shipping provider for further assistance.

If you purchased the product directly from Axkid, please follow the return instructions on our website or contact Axkid Customer Service for assistance.

If you purchased the product from a retailer, please contact the retailer directly. Their own return policy will apply.

Read more about returns and right of withdrawal.

If you purchased your product directly from Axkid, you have 14 days from the day you receive your order to return it.

We also offer an extended 365-day return period, provided that the product is unused and the original packaging has not been opened.

If you purchased your product from a retailer, the retailer’s own return policy applies.

Read our full Terms & Conditions

At Axkid, we currently do not offer direct product exchanges. If you would like a different product, you can return your item and place a new order for the product you prefer.


If you purchased the product directly from Axkid, please follow the return instructions and submit a return request within the applicable return period. Once the return is processed, you can place a new order on our website.


If the product was purchased from a retailer, exchanges and returns are handled according to the retailer’s own policy. In that case, please contact the store where you made the purchase.


You can read more about our return terms here:
https://axkid.com/return-right-of-withdrawal-and-warranty/

If you need help, please visit our contact page to reach our customer support team. Contact